We guarantee absolute satisfaction - 100% of the time.
Everything listed on our site is in brand-new condition, and comes with the full manufacturers warranty. For most items we offer a 30 day return policy. Please note that on returns, we cannot reimburse shipping and handling charges, and we do need to charge a 10% restocking fee. On products that have "Free Shipping", we will need to deduct our actual shipping charges from your return credit. Items that cannot be returned are noted non-returnable in the Product Description.
Standard Return Policy
You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, and a 10% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. If your order is shipping by Truck Freight, please note the important instructions below.
We will notify you right away if an item ordered is a "Special Order Item" or "Custom". Meaning that it is not a normally stocked item by the Mfg. and we'll E-Mail you of the scheduled ship date (If over a week, we will attempt to contact you by phone, custom screens always take 3-5 business days to build then ship). ALL “Custom” or “Special Order Items” are non-returnable. If Shipped via Truck Freight
Our goal is to make buying online easy, safe and efficient.
Once an order has shipped, it cannot be cancelled. In addition any of the events below will be handled as returns and will fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:
Using our Standard Return Policy:
All returned products must be in original condition and packaging; otherwise, additional charges may be applied.